Effective Date: January 16, 2025
Welcome to OW Authentic (“we,” “our,” or “us”). By engaging with our reputation management services, you (“Client” or “you”) agree to these Terms of Service (“Terms”). Please read them carefully.
1. Services Provided
OW Authentic offers the following services:
Reputation Management: Automated review reactivation campaigns, guaranteeing 20+ high-rating reviews within a 20-day free trial.
Community Support: Donation of one meal for each review received during campaigns.
Customer Follow-Ups: Automated workflows for SMS and email communications.
Reactivation Campaigns: Reactivation of customer bases using SMS and email via toll-free or other numbers. We utilize third-party platforms such as GoHighLevel to deliver these services.
2. Free Trial Terms
The 20-day free trial guarantees at least 20 high-rating reviews. No upfront fees are required. Payment is only due after the promised results are delivered. If results are not achieved as outlined, you owe nothing.
3. Client Responsibilities
Accurate Information: Provide accurate customer data necessary for executing campaigns.
Compliance: Ensure all information and actions comply with local laws and regulations, including anti-spam laws.
No Misuse: Prohibited activities include providing fake reviews or engaging in fraudulent actions.
4. Payment Terms
Payment is only required upon the successful delivery of the guaranteed results.Future payment terms will be outlined in a separate agreement following the free trial, if applicable.
5. Cancellation Policy
Clients may cancel services at any time by contacting us via:
Phone: 918-770-9922
Email: oscar@authenticreviews.io
6. Data Privacy
Data Usage: Customer data provided for campaigns will only be used for the purposes outlined in these Terms.
Third-Party Platforms: We use GoHighLevel and other platforms to manage workflows. By using our services, you also agree to their respective terms and policies. For more details, please see our [Privacy Policy].
7. Disclaimers and Limitations of Liability
No Additional Guarantees: While we guarantee the delivery of 20+ reviews during the trial, we do not guarantee specific financial outcomes.
Limitation of Liability: We are not liable for indirect, incidental, or consequential damages arising from the use of our services.
8. Termination Rights
Client Termination: You may cancel at any time as outlined in Section
5.Our Termination Rights: We reserve the right to terminate services if these Terms are violated or for any other valid reason.
9. Dispute Resolution
Governing Law: These Terms are governed by the laws of the State of Oklahoma.
Dispute Process: Any disputes will be resolved through arbitration or small claims court in Tulsa, Oklahoma.
10. Intellectual Property
Ownership: All workflows, tools, and systems used remain the intellectual property of OW Authentic.
Prohibited Use: Clients may not resell, redistribute, or replicate our services or systems without prior written consent.
11. Updates to Terms
We reserve the right to update these Terms at any time. Clients will be notified of significant changes via email or other communication methods.
12. Acknowledgment
By using our services, you acknowledge that you have read, understood, and agree to these Terms of Service. For questions or concerns, please contact us at:
Phone: (918) 770-9922
Email: oscar@authenticreviews.io
Answers to questions you might have about Authentic Reviews.
Authentic Reviews automates the process of requesting, responding to, and repurposing Google reviews for your business. We send personalized review requests via text and email, featuring your customers’ names. Afterward, we respond to every review on your behalf and repurpose 5-star reviews into engaging social media content that we create and post for you. Best of all, we integrate seamlessly into your existing workflow, so you don’t have to change a thing!
Yes! Authentic Reviews works with any business that collects contact information from its clients.
Absolutely! We can tailor your review requests to match your preferences. However, we also offer proven, high-performing scripts for maximum effectiveness.
Authentic Reviews integrates with over 6,000 apps and platforms. We ensure seamless integration, so your workflow remains uninterrupted while we work in the background.
No, Authentic Reviews can support businesses in any location worldwide.
We help your business collect more positive reviews with personalized requests, boosting trust among potential customers. Additionally, we help you rank higher on Google and stand out from competitors, increasing visibility and driving growth.
There’s no limit! The number of reviews you receive depends on factors such as customer volume, industry, and overall customer experience.
We can direct review requests to platforms like Yelp, Angie, Facebook, and more. However, we prioritize Google Reviews for their unmatched benefits, including improved local rankings and increased visibility.
Our pricing is transparent. The only additional expense is the cost of text and email services, which we rebill directly at cost (typically less than $5/month for most clients, depending on volume).
Setup is quick and easy! All it takes is a 30–40 minute onboarding call, and we handle the rest.
Yes! We provide comprehensive analytics and reporting so you can monitor your review performance.
We respond to negative reviews with care, addressing concerns proactively to resolve issues. You’ll always be notified of any negative feedback, but with an average rating of 4.987 from over 5,000 reviews, negative reviews are rare.
Yes! Our platform includes reporting tools to help you track all your reviews and their performance metrics.
Nope! We offer flexible, month-to-month service with no long-term contracts.
We prioritize customer privacy and adhere to strict data security measures. Customer data is only used for sending review requests and is never shared or sold.
Yes! We craft personalized responses for every review, using the customer’s first name and context from their review. This saves you hours of time while maintaining a professional image.
Yes! Our “Review Reactivation” strategy reaches out to past customers, typically resulting in 10–20% of them leaving a review.
We provide same-day support via text and email. For complex issues, we’ll schedule a support call to ensure everything is resolved quickly.
Most likely! Authentic Reviews integrates with over 6,000 apps, ensuring seamless compatibility with your existing CRM and workflows.